Clients agree to provide all necessary content, materials, and timely feedback or approvals to facilitate the project. While no strict deadlines are imposed on client responses, delays may affect overall project timelines.
Projects are charged at a fixed price with a 50% deposit required before commencement.
A formal contract outlining project scope and payment terms will be signed before work starts.
Final payment is due within 5 business days of project completion.
A 5% late fee applies to any payments more than 7 days overdue.
Final deliverables, including files and site access, will be released only after full payment is received.
Ownership of all project deliverables transfers to the client upon receipt of full payment. Phoenix Growth Agency retains the right to showcase the work in its portfolio, marketing materials, or case studies unless otherwise agreed in writing.
Each project phase (design and development) includes up to two (2) rounds of revisions, allowing clients to request tweaks or adjustments.
Revisions include minor changes such as text edits, color adjustments, image replacements, layout tweaks, or font changes.
Requests for new features, structural changes, additional pages, or major redesigns fall outside the revision scope and may require additional fees or separate quotes.
Ongoing website maintenance, including updates, backups, and minor fixes, is available under paid maintenance plans.
We strive to deliver websites that function correctly across modern browsers and devices.
Bugs or errors reported within 14 days of launch will be fixed free of charge.
Beyond this period, fixes or updates will be part of a paid maintenance plan or billed hourly.
Phoenix Growth Agency is not liable for:
Data loss or corruption not caused by our negligence
Website downtime outside our hosting control
Security breaches, hacks, or third-party service/plugin issues
Client-caused errors or modifications
No guarantees are made regarding search engine rankings or business results unless explicitly managing ongoing SEO or marketing.
Clients may cancel the project anytime but are responsible for payment for all work completed up to cancellation.
Deposits are non-refundable as they cover planning and scheduling efforts.
We reserve the right to cancel or suspend projects if clients become unresponsive, uncooperative, or breach payment terms.
In such cases, refunds for uncompleted work will be issued minus time already spent.
Phoenix Growth Agency agrees to keep all client information, materials, passwords, and content confidential and will not disclose them without written permission. All data will be used solely to complete the project. Upon request, sensitive information will be deleted or returned after project completion.
This agreement is governed by the laws of Hungary. In case of disputes, both parties agree to negotiate in good faith to resolve the matter. If unresolved, disputes will be settled in the competent courts of Hungary.
Phoenix Growth Agency reserves the right to update or modify these Terms of Service at any time. Clients will be notified of significant changes, and continued use of services constitutes acceptance of the updated terms.